Cookie Policy

Essential Cookies

These cookies are necessary for our platform to function properly and cannot be disabled:

• Authentication Cookies: Keep you logged in and maintain your session
• Security Cookies: Protect against fraud and unauthorized access
• Load Balancing Cookies: Ensure optimal platform performance
• CSRF Protection: Prevent cross-site request forgery attacks
• Session Management: Maintain user state across page requests
• Feature Flags: Control access to platform features and experiments
• Error Tracking: Identify and resolve technical issues
• API Rate Limiting: Prevent abuse and ensure fair usage

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• User Preferences: Remember your dashboard settings and configurations
• Language Settings: Store your preferred language and locale
• Theme Preferences: Remember your display preferences
• Feature Toggles: Remember which features you've enabled or disabled
• Layout Customization: Save your personalized dashboard layouts
• Notification Settings: Remember your alert and notification preferences
• Time Zone Settings: Store your preferred time zone for data display
• Filter Preferences: Remember your commonly used data filters
• Report Configurations: Save your custom report settings
• Integration Preferences: Remember your third-party service connections

Analytics Cookies

These cookies help us understand how you use our platform to improve our services:

• Usage Analytics: Track which features are most used
• Performance Monitoring: Monitor platform performance and errors
• User Journey: Understand how users navigate through the platform
• Feature Adoption: Measure adoption of new features
• Session Duration: Track how long users spend on the platform
• Click Tracking: Monitor user interactions with interface elements
• Search Analytics: Analyze search patterns and query effectiveness
• Conversion Tracking: Measure completion of key user actions
• A/B Testing: Support experimentation and feature testing
• Heat Mapping: Understand user interaction patterns
• Error Analytics: Track and analyze user-encountered errors

Communication Cookies

These cookies help us provide relevant communications:

• Notification Preferences: Remember your communication preferences
• Support Interactions: Maintain context during support conversations
• Update Notifications: Track which updates you've been notified about
• Marketing Preferences: Remember your marketing communication settings
• Survey Responses: Track participation in user surveys and feedback
• Training Progress: Remember your progress through training materials
• Announcement Tracking: Track which announcements you've seen

Typical Cookie Lifespans

• Authentication: Session-based or up to 30 days
• Preferences: Up to 1 year
• Analytics: Up to 2 years
• Security: Session-based or up to 24 hours
• Performance: Up to 6 months
• Feature Flags: Up to 90 days
• A/B Testing: Up to 1 year
• Error Tracking: Up to 30 days

Platform Settings

You can manage certain cookie preferences through your account settings:

• Access your account preferences in the platform
• Adjust analytics and functional cookie settings
• Configure notification and communication preferences
• Review and update your privacy settings
• Manage third-party integration permissions
• Control data sharing and analytics participation
• Set cookie expiration preferences where available

Browser Settings

You can also control cookies through your browser settings:

• Block All Cookies: Prevent all cookies from being set (may affect functionality)
• Block Third-Party Cookies: Allow only first-party cookies
• Delete Existing Cookies: Remove cookies already stored on your device
• Notification Settings: Get notified when cookies are being set
• Selective Blocking: Block cookies from specific domains
• Automatic Deletion: Set cookies to delete automatically after a period

Browser-Specific Instructions

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Opera: Settings > Advanced > Privacy & Security > Cookies
• Internet Explorer: Tools > Internet Options > Privacy